Reservations
We would like to remind you to make your reservations well in advance to avoid not being able to stay in the hotels of your choice and having to chance your travelplan.

Bookings / Confirmations
Bookings can be made by phone or e-mail. Upon your request an offer can be made regarding your wishes. Our offer is without any obligation and free of charge. The following information is required for making a reservation:

• names of passengers (as mentioned in passport)
• children's date of birth
• home address
• telephonenumber
• flightinformation
• travelscheme/hotels/carrental/tour

Names should be sent correctly at the time of booking. Namechanges afterwards will be charged. After receipt of our request you will receive an answer within 48 hours – informing you about the status of your request. Confirmations will be send to you be e-mail. The invoice will be send by regular mail and/or email after confirmation. Please refer to invoicenumber upon payment.

Prices
Prices are per person, unless otherwise specified. Price quotations may change due to exchange rates or a change in reservations. Ticketprice is always without airport and fuel tax, reservation costs. Depending on your request, prices for an offer may not include cost for visa, airport tax, transfers, guide services. Not included in any price are departure tax, personal expenses, tips, telephone calls, minibars, laundrycosts, food and drinks (non alcoholic/alcoholic), excursions unless included in the programm, city sightseeing, entrance fees and local guides availed of by the passengers, other than that mentioned in the "Inclusions".

Payments
Payments can be effected to our bank account or paid in cash at our office. We do not accept credit card payments. Payment for tickets are to be deposited on the account not later than 4 weeks before departure date. If the payment has not been received on the account 4 weeks prior to departure, Cuba Incentives has the right to cancel your reservation. Last minute bookings must be paid immediate upon receipt of the invoice.

Traveldocuments
Tickets will be sent by registered mail or email depending on the kind of ticket (e-ticket or written ticket). For last minute bookings, tickets can be picked up at the airport. There will be an extra charge for this pick-up service. Traveldocuments (vouchers/visa/travelinformation) will be sent by email after full payment of the invoice.

Cancellations
Cancellation for tickets within four weeks until 72 hours before departure will be charged according to airline regulations.
Cancellations for reservations (except tickets) within 42 or more days before departure will be charged 20% of the total sum.
Cancellations for reservations (except tickets) within 42 to 28 days before departure will be charged 50% of the total sum.                            Cancellation for reservations (except tickets) within 28 to 14 days before departure will be charged 75% of the total amount.                      Cancellation for reservations (except tickets) within 14 days before departure will be charged the full amount.

Refunds / Claims
Claims due to failing of requested services should be passed on immediately to our local representative. Refunds will only be paid if the claim is well founded and confirmed by our representative and approved by our agent in Cuba. In case you have made expenses due to failure of services we would need the original receipts/bills with a covering letter within 4 weeks after return date. Claims for missed transfers/meals etc during tours will not be refunded.

Not included
Please note that departure tax, personal expenses and tips are never included in our tours.

Cancellation and/or change of Tours
We reserve the right to cancel any tour before departure for any reason at all with or without prior notice, if we consider this in the best interest of the client. Client has the right to make the tour at another time – unless the pricevalue remains the same, or the amount paid by client will be refunded in total, without further obligation or liability of Cuba Incentives. We reserve the right to amend, alter, vary or withdraw any particular departure; excursions advertised or substitute a hotel of similar class if deemed necessary. For the convenience of our passengers we will sometimes amend the itinerary. However all services will remain the same. The company reserves the right to alter the order of the itinerary. The same will be informed to the client before departure or upon arrival at the airport. Cuba Incentives can not accept any liability or responsibility for any changes as mentioned above.

For more information please contact us at info@cubaincentives.com